OUR POLICIES
At Ella Nicole Hair Bar, we go out of our way to make sure our valued clients have the best experience possible, from the minute they enter our doors to the moment they leave our incomparable Hair Salon. Please take a moment to review our policies to ensure you understand our operations procedures. If you have any questions, just get in touch and we’ll be happy to help.
LATE CANCELLATIONS
Stuff happens, and sometimes you need to cancel your appointment with us. We get it. If you need to cancel more than 24 hours before your appointment, just give us a call at (815)761-5664 or shoot the stylist you've booked with a message. If you don’t let us know or have to cancel less than 24 hours before your appointment, we will charge a cancellation fee of 50% of the scheduled services that are over the amount of $32. When you make an appointment online all the specifics will be stated and a card must be on file in order to book. When you book your first appointment you will be directed to a different site. You then can set up your very own secure and private account. If you have any questions regarding our policies don't hesitate to reach out and give us a call.
TARDINESS
Please Let Us Know
Please be courteous to the staff and other clients at Ella Nicole Hair Bar and make sure you arrive on time for each appointment. If you are more than 15 minutes late, we may have to reschedule your appointment for another time. If you see you are running late, the best thing to do is let us know so we can minimize any disruption to our staff and other customers.